The proposal ring loan fee is non-refundable, it can only be redeemed in full against a bespoke engagement ring or a piece from our Ready to Wear Engagement Ring collection. The proposal ring will be shipped in discreet packaging, inclusive of a pre-paid return satchel for customers located outside of Newcastle to return it. Our Bespoke Team will be in touch with you once the 30 day loan period is complete to arrange a design consultation for the real piece. You are welcome to return the proposal ring at this point without proceeding, a $500 credit will be applied to your Kate & Kole account for when the time is right. If you would like to extend the sample loan for an additional 30 days, please contact us to discuss the fees involved.