Timings & Priority Service

Priority Services —

Kate & Kole pieces are made to order using ethically sourced and recycled materials. We've created expedition services to help work within any timelines you may have.

Priority Service

If you decide our priority service is for you, we kindly ask that you check in with our team via email to ensure your required date will be possible.

Our customers often ask us if their made-to-order jewellery can be created within a shorter time frame, and at times this may be possible upon request. However, due to the high volume of orders our small team of jewellers work through in-studio each day; upgrading to our priority service is the only way we can guarantee that a sooner delivery date will be achievable for you.

All of our beautiful pieces are individually made and we don’t hold a huge amount of stock in our Newcastle studio. This is a business decision we made in the early days of Kate & Kole, in order to reduce our waste and not have excess stock at risk of being reduced to clear.

This essentially means that even with our priority service added, your piece will still be made by our jewellers after your order has been placed. Priority status allows us to expedite your piece to the front of the queue, allowing us to complete production on general orders within 1 - 10 working days depending on complexity.

For our bespoke engagement and wedding band pieces, our quickest production time is currently 4-6 weeks with priority service. During the busy Christmas period, it is strongly recommended that customers hoping to receive their special piece by the holidays purchase this service.

Finer Details

  • Fine Jewellery: 1-2 working days | $60
  • Classic Wedding Bands: 2-3 weeks | $150
  • Diamond Wedding Bands: 3-5 weeks | $400
  • Engagement Rings: 4 weeks | $900
  • Engagement Rings: 5-6 weeks | $450
  1. Add to order

    Fine Jewellery

    Priority Service for your Fine Jewellery

    Add to order
  2. Add to order

    Wedding Bands

    Priority Service for your Wedding Band

    Add to order
  3. Add to order

    Engagement Ring

    Priority Service for your Engagement Ring

    Add to order
  4. Add to Order

    Premium Engagement Ring

    Premium Priority Service for your Engagement Ring

    Add to Order

Frequently Asked Questions

Fine Jewellery

Can I add Priority Service after I’ve purchased my jewellery?

Yes! Of course you can, you will need to follow the simple steps outlined on our website to add your selected service to your cart and check out. If you need your piece quicker than outlined in our Priority Service, please contact our studio to see if the date will be possible.

How much is Priority Service?

Prices vary on the product you are purchasing, you can view our priority pricing tiers above.
What if it doesn't arrive on time?

Our Priority Service guarantees your product will be made and shipped in the allocated time frame. If we can't meet this deadline, we will refund your service.

We cannot refund this service if your piece is delayed by Australia Post. We send priority orders via express post to give them the best chance of reaching you in a timely manner.

Custom Pieces

I want to customise a piece, can I still add Priority?

With a custom piece, Priority Service can be added, however there will be a minimum amount of time required even with priority added. Please confirm your required date with us.

Engagement & Wedding

How long does an engagement ring take to be made?

Our standard lead time for the creation of a bespoke piece is approximately 8-10 weeks.

If you require your piece sooner, we offer two types of Priority Service which can expedite your piece at every stage of production, for completion either within 4 weeks, or 5-6 weeks.

Please contact us to discuss your eligibility for our priority service before purchase.

Our range of Ready to Wear Engagement Rings have been curated to reflect the most popular styles from our signature suite. They are available and ready to be delivered in 7-10 days.
About I'm purchasing two wedding bands does Priority Service apply to both?

Yes, you will need to purchase Priority Service twice, once for each wedding band. The Priority Service will depend on whether the wedding band is plain or has diamonds.