Shipping policy

Shipping policy

Australia

Orders over $300 are dispatched within Australia are sent with FREE Express Shipping. Order under $300 incur a delivery fee of $12.50. This method of shipping includes a tracking number. All orders valued at $300 or over are sent with a signature on delivery. For orders under $300, you can choose to have a signature on delivery at checkout or they can be left in a safe place. Our bespoke engagement rings and wedding bands are all sent with a courier service and will require a signature on delivery. 

New Zealand

All New Zealand orders are dispatched via Express Post from Australia Post. Orders over $500 are sent free delivery. Orders under $499.99 will incur a delivery fee of AUD $20. Duties and taxes, if applicable, are payable by the customer at delivery. 

USA

All USA orders are dispatched securely with DHL. See below for shipping rates. Import duties and Taxes are covered by Kate & Kole. 

There may be additional State sales tax you may be liable for, depending on your location.

Orders under $199.99 - $50
Orders $200-$499.99 - $30
Orders over $500 - Free shipping

Rest of The World

All remaining international orders are dispatched securely with DHL. See below for shipping rates. The customer is liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment will be required in order for your order to be released from customs. As each piece is custom-made to order, returns due to unverified import costs are not accepted. If an order is returned to us due to refusal to pay import charges, a restocking fee may be applied at our discretion.

Orders under $199.99 - $50
Orders $200-$499.99 - $30
Orders over $500 - Free shipping